Immediate cost reduction of 35 percent

Plan International Donor Services prioritizes providing the best possible support and service to the organization's sponsors.

Sponsors are essential for Plan International's crucial work of strengthening children's rights worldwide. The organization carefully manages every penny and constantly seeks new ways to streamline operations and reduce administrative costs. Switching to digital deliveries via Kivra was identified as one such method.

35 percent Cost Reduction

The first digital delivery was the 2023 tax statements. Plan knew before the project started that the transition to Kivra would yield positive results for postage and printing costs. However, it wasn't until the first file was sent and matched against Kivra that they realized about 70 percent of their sponsors had Kivra, exceeding their expectations. Switching the delivery method for sponsors using paper invoices resulted in a 35 percent reduction in postage and printing costs.

Previously, invoices were sent by mail, but with rising postage and printing costs, the decision to use Kivra's service for invoices as well was obvious, explained Andrea Önnemark Molin, Unit Manager at Plan International Donor Services.

Immediate Results

The support Plan International received from both IDATA and Kivra during the implementation of the new solution facilitated the process, and the results were immediate. It is clear that the transition to digital deliveries is a sound decision.

Embracing Campaigns

While the results of the transition to Kivra and digital deliveries have exceeded expectations, Plan International continues to seek further opportunities for efficiency. They are testing Kivra's Campaigns add-on service, which involves placing an advertisement in the delivery encouraging sponsors to start paying digitally.

We hope this can give us further cost savings and improve the experience for our sponsors, Andrea concluded.